IT Support
Networks, servers and devices that just work. Fast setup, clear documentation and quick response when something breaks.
Services in IT Support.
Hardware & Software
Device setup, installs, upgrades and troubleshooting.
Network Setup
Office networks, Wi-Fi, VPN and secure remote access.
Server Admin
Windows Server setup, backups, users and permissions.
Remote & On-site
Support where you need it — remotely or at your office.
IT Support experience.
Roles, contracts and companies I've worked with in this field.
IT Field Support EngineerTech Domain · On-siteMar 2026 – PresentFreelance
I take on-site support jobs through Tech Domain, an IT field engineering platform based in Australia.
- Provide on-site support for hardware and software issues
- Install and configure desktops, laptops, printers and peripherals
- Troubleshoot network and connectivity problems
- Carry out system upgrades, maintenance and repairs
- Resolve service tickets within SLA and escalate complex cases to higher-level teams
IT Support EngineerShell UAE (via TCS) · World Trade Center, DubaiJul 2026 – Aug 2026Contract
On a temporary coverage assignment, I gave on-site IT support to Shell's enterprise users.
- Fixed Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive), hardware and connectivity issues
- Resolved incidents and service requests within SLA
- Helped with hardware deployment, device refreshes and replacements
- Worked with other vendors' on-site support teams to keep services running
IT Support ProfessionalChef Irina Restaurant · Ibn Battuta, DubaiAug 2024 – Jun 2026Full-time
I was the in-house IT support for a busy restaurant, so staff could keep working without interruption.
- Configured and maintained computers, printers and office devices
- Diagnosed and fixed hardware, software and connectivity issues
- Ran routine maintenance, updates and system checks to keep things reliable
Skills & tools for IT.
- User onboarding & off-boarding
- Account management
- Incident management
- Service requests & SLA
Windows 10/11
Microsoft 365
Outlook
Teams
OneDrive
SharePoint basics
- Desktops & laptops
- Printers & peripherals
- Device deployment & refresh
- Connectivity troubleshooting
- Wired & wireless networking
What IT clients say.
Fast, reliable and professional. He set up our entire office network and server in two days. When things break he responds immediately. Exactly what a growing business needs.
Let's make your IT just work.
Office network, servers or a device that keeps failing — tell me what's slowing your team down.
Let's build something great.
Open to freelance projects, consulting contracts and long-term partnerships. Available for clients worldwide — remote-first, results-driven.
- hello@goodwillyungong.com
- Available globally · UTC±0–5 preferred